Terms & Conditions

I hereby certify that my dog(s) is/are in good health and have not been ill with any communicable disease in the last 30 days. I further certify that my dog(s) have not harmed or shown any aggressive or threatening behaviour towards any person or any other dog. If my dog(s) do exhibit this behaviour I certify that I have disclosed this information to Paws and Play management.

Paws and Play agrees to: exercise all due and reasonable care in the handling of your dog(s); keep the facility securely enclosed; and maintain safe and sanitary conditions. All dogs are cared for by Paws and Play without liability on Paws and Play’s behalf for loss or damage from disease, theft, fire, death, escape, injury, or harm to persons, other dogs, or property by said dog(s), or for other unavoidable causes.

I have read and understand the following

• Before my dog(s) is/are accepted into daycare at Paws and Play they must undergo a 4-hour evaluation. If they pass this evaluation satisfactorily, they must attend the recommended days advised by Paws and Play staff for a 2 week period without serious incident, before they will be considered suitable.
• If I agree to become a regular daycare customer, I will have a standing reservation for set day(s), and in the instance my dog cannot attend, I will give 24 hours notice. No-shows will incur a day rate charge.
• If I become a casual daycare customer, I book as and when needed and will require approval before dropping my dog at daycare.
• I am solely responsible for any harm caused by my dog(s) while in the care of Paws and Play and release Paws and Play of any liability arising from my dog(s) attendance and participation at daycare or boarding.
• I recognise that there are inherent risks of illness or injury when animals are allowed to be in close contact with one another. Such risks include, but are not limited to, injuries resulting from rough play, kennel cough and other viral infections.
• In admitting my dog(s) to Paws and Play, the staff have relied on my representation that my dog(s) is/are in good health and have not harmed or shown aggressive behaviour towards any person or any other dog.
• My dog(s) will be playing in open areas with other dogs and may get dirty, and nicks and scratches may occur. I hereby release Paws and Play of any liability and understand that Paws and Play staff and volunteers will not be liable for any problems which may develop.
• Any problems which develop with my dog(s) will be treated as deemed necessary by Paws and Play staff, at their sole discretion, and I assume full financial responsibility for any and all expenses involved if I or Paws and Play decide to obtain medical treatment.
• If my dog causes any excessive damage to the facility, I could be asked to pay for repairs.
• If my dog exhibits persistent barking, howling, excessive noise, overly dominant or anxious behaviour, they may be required to be reassessed for suitability and this is at the sole discretion of Paws and Play staff.
• If my dog(s) show any excessive aggression towards other dogs, their acceptance into daycare will be re-evaluated. They will be given 3 chances, depending on the situation surrounding the aggression, before they are expelled from daycare.
• Human-aggressive and reactive dogs will not be allowed to attend Paws and Play daycare. If I misrepresent my dog(s) temperament in this form, my dog(s) will be isolated until I collect them.
• I promise to keep my dog(s) up to date on all vaccines. Paws and Play requires that I provide official updated records from a veterinarian outlining administration dates. Paws and Play is not responsible for informing of vaccine due dates or providing vaccine records. Should my dog(s) vaccines lapse, they may be asked not to attend daycare until 7 days after vaccines are administered.
• I certify that my entire female dog is not currently on heat and if a heat starts while she is in attendance, I will be required to collect her immediately and she will be isolated until I do.
• If my entire male dog shows signs of aggression or excessive dominance, he will be excluded from the pack and I may be required to collect him. My entire male dog may need to be reassessed for suitability for daycare if his behaviour becomes unmanageable in a group environment.
• As an ongoing safety precaution, all entire male and female dogs will be reassessed for suitability every 3-6 months depending on age, temperament and behaviour.
• I give Paws and Play permission to upload photos of my dog(s) on to Facebook and Instagram.

Failure to pick up

If I fail to pick up my dog(s) by 7pm and Paws and Play has not been able to contact me and I have not contacted Paws and Play, a late fee will be applied to my bill and Paws and Play will board my dog(s) at the current per-night stay rate.

Emergency

In the event of an emergency, Paws and Play staff will first attempt to contact the owner, followed by an attempt to contact the owner’s emergency contact person listed. Paws and Play may also directly contact the veterinarian listed, or the emergency veterinarian of Paws and Play’s choice, if the circumstances are deemed such that immediate treatment is necessary. Paws and Play staff retain sole discretion in emergency matters, without liability, and the owner of the dog(s) agrees to promptly pay for all medical treatments received.